DAMAGE CLAIM POLICY

TIMEFRAME TO REPORT DAMAGES:

-10 days from receipt for all items shipped out of Austin
-90 days from receipt for all items shipped on direct containers  

**If there is noticeable damage to any of the packaging, please take photos before unwrapping the items. Please keep packaging until items are inspected for damage. Please notate visible damage on delivery receipts.

 The following items are required to file a damage claim (NO EXCEPTIONS):

1) DAMAGE CLAIM FORM

Download the Damage Claim Form in Adobe Acrobat (.pdf) format or in Microsoft Word (.dot) format.

**Please fill out the form in its entirety and email to claims@fourhands.com or fax to 512-225-0322.

2) PICTURES:

** REQUEST CAN NOT BE PROCESSED WITHOUT PICTURES OF THE DAMAGED ITEM(S)**

1 st Picture: A clear photo of either the product sticker (usually found on the underside of the item), or the carton label.

2 nd Picture: A photo of the overall piece.

3 rd Picture: A close up photo of the damage or damages.

**ALL THREE PHOTOS MUST BE INCLUDED IN ORDER FOR YOUR CREDIT TO BE PROCESSED. YOU ARE MORE THAN WELCOME TO INCLUDE AS MANY PHOTOS AS YOU LIKE.

**PLEASE EMAIL ALL OF THE ABOVE TO CLAIMS@FOURHANDS.COM .

**ALL REQUESTS MUST BE RETURNED WITHIN 48 HOURS FROM INITIAL NOTIFICATION OF DAMAGE

**FAILURE TO COMPLY WITH ABOVE WILL RESULT IN DELAY/DENIAL OF DAMAGE CLAIM.

**PLEASE CALL US AT 512-371-7575, OR EMAIL US AT CLAIMS@FOURHANDS.COM FOR ANY FURTHER QUESTIONS.

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